This data is now being consumed for various HR initiatives such as succession planning, internal recruiting and mobility within the organization. Today, the company’s employees have a single portal they can use to self-serve a range of HR tasks.Įquipped with self-service capabilities, employees can maintain not only their personnel data but also their talent profile. New York Life Insurance is in the process of rolling out the full array of capabilities offered by SAP SuccessFactors Employee Central, offering teams centralized access to HR-related data and new capabilities. In fact, we made several valuable modifications to the solution, which SAP decided to include in subsequent releases of the software and middleware.” “We set a deadline and worked closely with IBM and SAP to implement and at times, co-innovate-we all shared the same goal and together we achieved a completely new hybrid implementation within a very tight timeframe. “No company had deployed the cloud-based SuccessFactors connected to Employee Central while running on-premise SAP Payroll before,” explains Amy Falk. New York Life Insurance and IBM Services formed a joint team to plan the hybrid implementation, which was the first of its kind. Our confidence was well-placed: the IBM team worked tirelessly alongside us and SAP to guide us as we entered uncharted waters.” “We engaged IBM for support during the implementation, because our previous work with them had proven that they are extremely adept at listening to problems, and identifying the right solutions to our challenges. “We already had a well-established SAP environment, so when SAP acquired SuccessFactors it made it an obvious choice for us for our HR data and activities,” says Amy Falk, Corporate Vice President, New York Life Insurance Company. By empowering managers to directly access up-to-date information about themselves and their teams, New York Life Insurance saw a chance to boost both efficiency and their ability to manage their teams more effectively.Īs the basis of its HR transformation, New York Life Insurance chose to deploy SAP SuccessFactors Employee Central, a cloud-based HCM system delivered on a Software-as-a-Service (SaaS) basis, running alongside an on-premise deployment of SAP Payroll. With 32 disparate systems for HR, it was difficult to use data to its maximum potential. In the past, the company’s individual contributors and managers needed to go through the HR department to access personnel information, which was mostly a manual process.įurthermore, many HR applications were not integrated, preventing managers from gaining a clear overview of employee information, which represented a missed opportunity to improve decision-making. New York Life Insurance recognized that offering easier access to employee information could be highly beneficial. Business Challenge Story Adapting to a shifting landscapeĪs giving personnel the tools they need to reach their full potential becomes increasingly vital to commercial success, New York Life Insurance began looking for ways to fine-tune its approach to human resources (HR).
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